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Practical info

Practical information for tenants at Frost Eiendom

 

At Voll Student Village we have 698 accommodations for students only. Here you can get to know other students and live close to NTNU Dragvoll, NTNU Gløshaugen and HiST AØN. The most necessary stores as grocery, pharmacy, post office and hair salon are just in the neighborhood. To apply for an accommodation at Voll Studentby you have to enter frosteiendom.unialltid.no or "My page". Here you can find more information about us and what we can offer.

 

Single room 

Single room of approx. 12 m2 with private bathroom where you share kitchen and living room with 6 others.

 

Doublet 

Single room of approx. 12 m2 with private bathroom where the two share a small kitchen.

 

Apartment 

Apartment of approx. 25 to 34 m2 with private bathroom and kitchen. All sizes come with and without a bedroom / sleeping area.

 

Send an application

This page contains practical information about Voll Studentby. Use the menu to find what you're looking for.

Have we left something out? Let us know by emailing voll@frost.no

 

Opening hours Voll Studentby

September–April

Mondays and Wednesdays 09.00–15.00

June–August

Monday to Friday 09.00–15.00

The admin office in Voll Studentby has only one permanent staff member. She also has duties outside the office and is therefore not always available during opening hours. If you need to speak to someone in person, it’s always a good idea to make an appointment in advance. You can book an appointment by emailing voll@frost.no.

 

Deposit

IMPORTANT!! You can’t pay your deposit through Boligtorget if you have applied for an unspecified flat in Voll Studentby. Instead, please use the giro on the last page of your tenancy agreement to make an online transfer. 

 

Moving in – August 2019

Most of the current residents will be staying put until the end of July, so we cannot guarantee that you’ll be able to move in before 6 August. We need a few days to prepare the flats. Anyone with an unspecified tenancy agreement can move in when they wish. If you move in before the start date of the tenancy agreement, you will be billed for the excess days. 

Deposit

If you are going to pay your deposit from a bank outside Norway, you would need the following information:

Name of Bank: Danske Bank
Address of bank: Søndre Gate 15, 7466 Trondheim, Norway

Swift: DABANO22
Iban: NO59 8601 08 02824

Remember to mark the payment with your name. The deposit does not have a deadline, as long as it is paid before you move in. Please send the receipt for the payment by email before you come to collect the key. 

 

Opening hours for collecting keys in the summer:

Monday to Friday 09.00–15.00.

Saturday 10 August and Sunday 11 August 10.00–14.00.

You can collect your keys from the admin office. The office is located in the blue building in the middle of the student village (Vegamot 1). If you’re unable to collect your keys at these times, please contact the admin office in Voll Studentby no later than 3 working days before arrival to make alternative arrangements (email: voll@frost.no).

 

Cleaning of the communal areas 

We get cleaners in to deep-clean all of the communal kitchens before the residents arrive in August. The cleaning takes place at the start of August, and it may be that they’ve not yet done your kitchen by the time you move in. The kitchens are in constant use, so it’s not possible to keep them clean during the moving-in period, either. We advise you to discuss cleaning arrangements with your co-tenants as soon as you move in.

 

Moving in in the middle of the academic year

You can collect your keys from the admin office. Opening hours:

Mondays and Wednesdays 09.00–15.00.

We recommend making an appointment to collect your keys if you’re moving in during the summer season.

 

Parking while moving in:

You may park by the entrance while unloading your possessions provided you have paid for parking, but you must move the vehicle to the car park as soon as you've finished unloading. The site is monitored by Europark, and you’ll find a ticket machine by the entrance to the car park. 

 

You must provide the following items yourself:

Bed (we recommend 90 x 200 cm, although there is room for a 120 x 200 cm bed. Voll Studentby has an agreement with furniture chain Bohus, see below)

Desk and chair (does not apply to tenants in 4, 8 and 14-person units)

Duvet, pillow and bed linen (If you want to rent this, contact us at voll@frost.no)

Towels

Curtains. Window sizes are provided below (some flats have Venetian blinds or roller blinds left behind by the previous tenants)

Crockery and utensils (does not apply to tenants in 14-person units)

Pots and pans (does not apply to tenants in 14-person units)

Other kitchen equipment you may require 

Ironing board and iron if required

 

We provide:

Wardrobe

Under-bed drawer (in 2 and 7-person units)

Shower curtain

Vacuum cleaner

 

Internal window measurements:

Blocks A–L: 120 x 114 cm

Blocks M–T: 144 x 114 cm

Blocks W–X: come with fitted roller blinds

NB! When collecting your keys you must produce proof of your study place (receipt from the Norwegian Universities and Colleges Admission Service or similar) as well as your deposit receipt. We are unable to let you move in without seeing these documents.

 

Deals on beds

Voll Studentby has a purchasing agreement with furniture chain Bohus Bo Møbler. Tenants can take advantage of the agreement when buying a bed. Please visit the Bohus website for contact details for their Trondheim store: www.bohus.no. 

Voll tenants get a 20% discount, and you can arrange to have your bed delivered before you move in. You must give your full and correct address at Voll as the delivery address. If you have not yet been given a room number, please let us know so we can give you one before you order. 

Bohus will be running a promotion on divan beds before the start of the academic year.

 

Your address in Voll Studentby

(Your name)

Vegamot 1, (your block letter and room number)

7049 Trondheim

You will of course get your very own letterbox with your name on it in Voll Studentby.

 

 

The following applies to anyone moving out: 

Extended opening hours over the last weekend of the tenancy agreement:

Saturday 27.07.19 10.00–14.00.

Sunday 28.07.19 10.00–14.00.

Remember to let us know which date you’re moving out! You can do so by logging into “My Page” in the app (Frost Bolig) or from the home page of our website: select “Contracts” from the menu on the left. Then click “Termination” and provide the information we ask for. 

You’ll find information about moving out and about (bathroom) cleaning in your letterbox within two days of telling us when you’re moving out. 

90 days before the end of your tenancy agreement you will receive a checklist for your own use in My Page. Use the checklist when cleaning and moving out. The list is identical to that used by the caretaker when inspecting the flat after you've moved out. Also remember to report any damage or faults that have occurred during your tenancy, be it wear and tear (which is our responsibility) or damage that you must pay for yourself. 

 

Before you move out you’ll receive a pack containing the following:

1 scouring pad

1 microfibre cloth

2 different cleaning detergents (for the bathroom)

Information about how to use your “wash pack” (pdf-doc)

On moving-out day: drop by the admin office and ask for an inspection of your flat as soon as it’s ready so that we can send in the caretaker (before 14.00). This will allow you to rectify any shortcomings with the clean-out.

 

Your flat must be inspected before 14.00 on the day you move out!

We’re unable to carry out repeat inspections. We’ve therefore set a limit of 2 inspections. If the standard of cleaning is still unacceptable after the second inspection, we will make a deduction from your deposit. We recommend that you allow enough time to carry out a thorough clean. We have high expectations when it comes to the cleaning, and it often takes longer than you think. 

 

Moving out without an inspection?

We will make a deduction from your deposit if you move out before the caretaker has been able to carry out an inspection and there is damage to the flat or the cleaning is inadequate. The cost of rectification is NOK 500 an hour (or part thereof). If the standard of cleaning is particularly poor, a cleaning company will be hired to do the job at a fixed rate. As at 01.01.2018 the cost starts at NOK 1,750 per flat.

 

Booking professional cleaners 

You can book professional cleaners to clean your flat. Go to My Page (www.frost.no). Click the envelope at the top of the page and submit a request. Under “Category” select “End-of-tenancy cleaning”. Please state when you expect to have vacated the property. The cleaning company will carry out all cleaning inside the flat. The studio/flat must be empty. 

We consider you to have vacated the property once you have emptied the flat and returned the keys. We will then prepare the flat for the new tenants, and you will not be able to retrieve the keys and sublet the property from this point onwards. 

 

 

Fire safety is a key priority for Frost Eiendom AS. Some of the buildings were built in the period 1997–2000 and some in 2015. The method of construction differs from building to building.

 

Blocks A–T

In these blocks there are fire hoses in the corridors on every floor. The hoses are new (replaced in the last two years) and are ideal for fighting a fire as they never run out of water. 

The blocks are divided into fire compartments which prevent fire from spreading. 

A new fire alarm system was installed throughout Blocks A-T in 2017-18. The system connects directly to Securitas. There are reset panels on every floor and in the 2-person units. Instructions on how to use the panels can be found next to the reset switch, or here. 

The mains-operated fire alarm call points connect to the fire alarm panel. They do not require batteries. 

Read the fire instructions for Blocks A–T 

 

Blocks W-X

These buildings have sprinkled fire extinguishing systems. 

The blocks are divided into fire compartments which prevent fire from spreading. 

If an alarm goes off and no tenant turns it off within a short time, the alarm will go directly to the fire department. If ther is a fals alarm, the cost of the fee from the fire department will be sent to the tenant causing the alarm. 

There are reset panels in every apartment. Instructions on how to use the panels can be found next to the reset switch, or here.

The mains-operated fire alarm call points connect to the fire alarm panel. They do not require batteries. 

 Read the fire instructions for Blocks W-X.

Login happening here:

 

 Our Miele launderette can be monitored in real time online. 

You can see how many machines are currently in use and top up your launderette account electronically. 

29.03.2019: Miele has just launched a new internet solution. This means that when logging in you should not use spaces in the user name. Don't have your original username and password? Send us an email to voll@frost.no.

 

Log in here:

LOG IN

We also recommend that you take a look at the user guide.

 

Using the launderette:

The washing machines are connected directly to detergent dispensers so that you don't need to bring your own detergent/fabric softener. If you suffer from a soap allergy, please contact the admin office to make special arrangements. The cost of detergent is included in the price of the laundry run, as is tumble-drying. Our tumble dryers are of a very high standard (Miele) and are suitable for all fabrics, including wool. Drying laundry in the corridors is not permitted as it blocks escape routes in the event of a fire etc.

Prices:

Wash incl. detergent + tumble dry NOK 20

Wash excl. detergent + tumble dry NOK 18

 

Laundry tokens:

You need a token in order to use the launderette.

All tenants will be issued with a laundry token when moving in. You will receive your username and password for logging into your Miele account in the welcome email when moving in. To get started, log into your laundry account by clicking on the red button on top of the page. Add the desired amount to your account. 

 

Lost tokens:

If you lose your laundry token, you will be charged NOK 150 (see price list attached to your tenancy agreement). 

You can collect a replacement token from the admin office or ask for it to be placed in your letterbox. Simply email us (voll@frost.no) or call (+47 73949780). Your invoice will appear in My Page under “Finance”. We will also email you a copy. 

 

Lost username or password:

If you have lost or forgotten your username or password, you can request a new one to be sent to you by email.

You don't have to show us your laundry token. 

Simply drop us an email (voll@frost.no) or call us (+47 73949780), and we’ll resend your login information.

 

Get in touch if you have any questions about the launderette.

FAULTS AND REPAIRS

 

Residents in Voll Studentby can report faults and repair issues in My Page. We recommend that you download the app Frost Bolig. Raising a repair ticket in the app makes it easier to manage and keep track of the case. Your repair ticket can be seen by you, the admin office and the caretaker. You can also add comments to an existing ticket at any time. 

Tenants and applicants can also report faults and repair issues here.

 

 

 

 

All tenants living in 7, 8 and 14-person flat-shares are part of a rota system for cleaning the communal areas. 

The admin office has drawn up rotas to share out the work between the tenants. It’s important that the work is carried out in the interest of hygiene and the residents’ well-being. 

The cleaning is inspected on Mondays but may be checked any day of the week if necessary! A report will be filed if the standard of the cleaning is inadequate. If we feel it is necessary to monitor the cleaning more closely, we will carry out another check the following day. If the cleaning is still unsatisfactory, a cleaning company will be called in to do the job at the tenant’s expense. It’s crucial, therefore, that the tenant responsible contacts admin or the caretaker if there is anything unclear about the feedback form. 

The lists must be signed by the tenant after the work has been completed. We have had instances of poor kitchen cleaning in the past, and we hope to prevent it from happening again by issuing even clearer cleaning guidelines. 

NB! Everyone is expected to clear up after themselves. The person responsible for emptying the dishwasher should ensure that people do. If crockery and other items are not returned to their correct place in the cupboards, it will not be possible to keep the worktops clean. 

A lack of cleaning will be considered a breach of the contract with Frost Eiendom AS, Voll Studentby and may result in the contract being terminated or renewal being refused. 

 

HOUSE RULES

 

Appendix to the tenancy agreement: click here to download the house rules.

 

Our tenancy agreements comply with Section 11-2 “Student dwellings” of the Tenancy Act. This provision grants the tenant fewer rights than when renting other types of properties.

The landlord may keep a joint account for deposits, and interest on the deposit account accrues to the landlord.

 

We offer two types of contracts:

1. Fixed-term tenancy with no notice period. Voll Studentby offers 12-month tenancy agreements terminating on 31.07 every year. 

2. Fixed-term tenancy with a 3-month notice period and a rent premium of 15% for the duration of the tenancy. The contract expires on 31.07 every year, but you may terminate it by giving 3 months’ notice. This type of tenancy is subject to a 15% rent premium. You are paying for the increased flexibility.

 

First-year student in autumn 2018?

If you’ve applied for a first-year place from autumn 2018, you can sign up now for a tenancy in Voll Studentby for the 2018-19 academic year.

 

Should you be unlucky and not be offered a place, the following guidelines will apply:

1. You must notify us in writing by emailing voll@frost.no before 1 August that you wish to be released from the contract. We may ask you for proof that you've not been given a place in Trondheim.

2. We offer a guarantee that your tenancy agreement will be terminated within 3 months if you notify us by 1 August. You will be notified by Voll Studentby in writing once your tenancy agreement has been terminated.

3. This does not necessarily mean that you have to pay for the three months, but you should expect to have to do so. Since Trondheim is a renters’ market, there is unfortunately a great chance that you have to pay rent for the full three months.

4. If we receive your request after 1 August, we regret that it’s unlikely we’ll be able to terminate your contract. We will always attempt to find another tenant and terminate your tenancy, but our experience is that we’re not able to help everyone. 

 

NB! You MUST notify us in writing by 1 August of your intention to terminate your tenancy if you want to take advantage of the guarantee!

 

 

Additional services and failure to meet contractual obligations will be billed to the tenant. The amount billed must cover the actual cost/expenditure. The appendix below provides price estimates.

Click here to download the appendix to the tenancy agreement: “Additional services price list”.

Voll Studentby has two waste disposal stations.

Blocks A–T should use the containers next to the vet’s surgery.
Blocks W–X should use the containers outside X.

 

Waste sorting

All waste must be sorted according to the instructions to prevent the general waste container from filling up before collection day.

 

Waste containers in Voll Studentby:

Red box in the sports storage: light bulbs, fluorescent tubes, batteries, small electronic appliances

Paper container: cardboard and paper

Plastic container: plastic packaging, crisp packets and polystyrene

General waste container: all other waste

Glass and metal container: in the car park next to the vet’s surgery

 

External recycling stations:

Electronic waste: Any shop selling electronics. E.g. IKEA Leangen, LEFDAL Tiller.

The caretaker may also be able to assist with electronic waste.

 

 

Voll Studentby has dedicated study hall for tenants. We hope you’ll appreciate our well laid out study space. You’ll find the study hall by Block O (the large glass windows).

The study hall consist of two large rooms and three smaller offices. There are electricity and internet sockets as well as a wireless network. 

We also have a small chill-out zone with a coffee machine for when you need a break from studying.

 

 

Voll Studentby has a car park with room for 33 cars. The car park is monitored by Europark. Pay for parking at the ticket machine by the entrance to the car park. Tenants can hire a parking space by emailing salg@europark.no. Price per month: NOK 969 incl. VAT.

 

Electricity usage is calculated once a year at the ordinary end of the tenancy (every summer).

The differential between estimated and actual consumption will be either billed or credited after the annual evaluation.

Your consumption can vary from year to year depending on usage patterns, weather, temperatures and prevailing electricity prices.

Each flat is charged its percentage share of the floor space in the block.

There are many ways in which tenants can reduce their energy consumption (and costs), and we encourage everyone to read up on how to make energy savings.

Voll Studentby is keen to reduce energy use and continues to seek new and better energy saving measures.

 

Voll Studentby offers TV and broadband from Get. 

 

Broadband

All tenants get broadband with a download speed of 100 Mbps included in the rent. A range of useful additional services are also included such as Get Sky – a storage solution with unlimited storage for an unlimited number of devices – a dedicated email account and an antivirus package. There is an Inteno box (router) in each flat. The Inteno box delivers both wired and wireless internet. For other, chargeable services, please see below. 

 

TV

Everyone can order TV from Get at highly discounted prices. When you order a TV package you will also benefit from Get Web TV and the Get TV app, which provides access to TV content anywhere in Norway, at no extra cost. If you’d like to order TV, please contact the Get customer service centre on telephone (+47) 21 54 54 54. Give them your name and address (including your H number).

 

TV MINI

With TV MINI you have instant access to the most popular TV channels, Norwegian quality films, digital radio and the Stingray music service. TV MINI is available for just NOK 110.

 

Discounted internet deals from 01.05.2018:

Package Mbps Price per month

Voll 100/100 Included in the rent

XL 350/350 NOK 219,-

XXL 500/500 NOK 249,-

Prices and speeds are subject to change. 

 

Broadband tips

1. Your door number is printed on the modem installed in your flat. You will also find the username and password for your wireless network at the back of the modem.

2. You’re never guaranteed the full speed when connecting via the wireless network. We therefore recommend using a wired connection for applications that require speed and stability.

3. All our broadband packages include unlimited sky storage in Get Sky, an email account and an anti-virus package. To access these services you must first register the subscription package in your name. You can do so by contacting our customer service centre on telephone (+47) 21 54 54 54. State your name and address (including your H number).

All residents and users of Voll Studentby’s networks are obliged to familiarise themselves with and adhere to the prevailing IT rules (PDF).

If you are experiencing problems with your TV or internet or wish to upgrade your package, contact Get on telephone 21545454.

 

Securitas can help if you’ve lost or mislaid the keys to your flat in Voll Studentby and need to be let in outside the caretaker’s working hours (Monday–Friday 07.30–15.30).

Contact Securitas directly on telephone (+47) 900 99 385. 

The cost is NOK 750 (see price list ).

 

 

Frost Eiendom, Voll Studentby has a partnership agreement with the housing association TOBB and its metropolitan housing scheme.

The scheme has around 329,662 members from Vestbo and BOB in Bergen, USBL in Oslo and surrounds, BATE in Stavanger, BoNORD in Tromsø, Bodø BBL and TOBB in Trondheim.

 

TOBB and the metropolitan housing scheme offers membership benefits such as preferential rights to student housing. 

If you’re a member, you will be put on top of the waiting list for Voll Studentby. State that you’re a member in the comments section in your application to claim your member benefits from Frost Eiendom, Voll Studentby. 

Read more on the TOBB website.

 

 

Apply for housing by clicking here.