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FAQ: Ofte stilte spørsmål og svar

Got questions about your tenancy in Voll Studentby? You might find the answers here!

Invoice – rent/deposit payment

I haven’t received a deposit invoice.

You can find the deposit invoice on page 6 of your tenancy agreement. The invoice states the account number and KID number for online payment. www.frost.no – Min Side – Økonomi – Depositum.

I can’t find my tenancy agreement with the deposit invoice in it.

When you upload the signed version of your tenancy agreement it overwrites the original agreement. We then have to send you a PDF copy so you can view your invoice. www.frost.no – Min Side – Økonomi – Depositum. Dersom du heller ikke finner kontonummer inne på Min Side – Økonomi – Depositum kan vi selvsagt hjelpe deg med å sende en ny kopi av din leiekontrakt der all informasjon fremkommer.

Please email voll@frost.no to request a copy of your tenancy agreement. 

I haven’t received a rent invoice. How do I pay?

The invoice for your first rent payment will be issued once we’ve assigned you a room number. This is normally after you’ve moved in. You’ll receive an email notification 14 days before your rent falls due. From September onwards your rent will fall due on the first day of every month. 

I've received two invoices with due dates straight after each other. 

We first invoice you in August after you've moved in. This rent payment falls due 14 days after it’s been issued. From September onwards the due date is the first day of every month. The August and September invoices will therefore be issued less than one month apart. 

I’ve received two invoices for August. 

Go to My Page – Finance, find the invoice in question and download it to view the details. We will of course correct it if you’ve received two invoices for the same period. 

Please email voll@frost.no and we’ll look into it. This sometimes happens if you’ve changed your tenancy agreement or room.. 

My rent invoice is too high

If your tenancy agreement starts near the end of the month, the rent for those few days may be added on to next month’s rent. The invoice will then be slightly higher since it covers more than one month. 

Go to My Page – Finance, find the invoice in question and download it to view the details. 

If you still think there is an error, please email voll@frost.no and we’ll look into it and get back to you.

Utflytting 

I’ve cleaned my room and need someone to come and inspect it.

Visit the admin office to book an inspection. They will send a caretaker to your accommodation. Please visit before 1400 hours on weekdays if possible. 

If you're moving out between September and April, we recommend that you call us to book an inspection (+47 73949780). 

I’m moving out on XXX-day and want to book a cleaning inspection.

We regret that we’re unable to take advance bookings, but the admin office is staffed Monday to Friday between 0900 and 1500 hours throughout the summer. 

Visit the admin office at Voll when you’re ready, and they’ll send a caretaker to look over your room with you. 

I won’t be able to be there for the check-out. Is that OK?

In principle not. If you’re not present at the check-out, it makes it more difficult to follow up on any discrepancies. You’re more than welcome to ask someone to attend on your behalf. NB! You must agree with this person that they will rectify any cleaning issues on your behalf. 

My cleaning inspection has been completed and approved. What happens next?

Please return your keys to the admin office, where you will be registered as having moved out. 

I’ve completed and passed the checkout inspection, but I’d like to hang on to my keys until I’ve finished packing. 

That’s fine. If the admin office is closed when you leave, just drop the keys off in the grey letterbox by the office door. The letterbox is marked “nøkler / keys”.